Shipping PolicyShipping Policy

Shipping Policy is essential for our customers to understand how we handle orders. When you place an order with us, the process begins swiftly after payment confirmation. All orders are processed, packed, and dispatched within 1 to 2 business days (Monday through Friday). You will receive a confirmation email as soon as you finalize your order, assuring you that your transaction has been successfully completed.

Shipping Times & Estimates
We are pleased to offer international shipping to ensure our products reach customers all over the globe. The estimated transit time is typically between 7 to 12 business days following dispatch. Consequently, the total estimated delivery window encompasses 8 to 14 business days from the point of order placement. Please be aware that delivery times may vary due to elements such as weather conditions, holiday surges, or processes at local customs.

Order Tracking
As soon as your package is on its way, you will receive a Shipping Confirmation email that contains your Tracking Number along with a link for tracking. Please allow 24 to 48 hours for the tracking information to be updated in the carrier's system. You can conveniently track your package using the Track Order feature available on our website at any time.

Address Changes
It is crucial to ensure your delivery address is correct before completing your order. Should you need to make any changes, please contact us within 12 hours of placing your order at senzorgx@gmail.com. Please note that once an order has been dispatched, we cannot alter the delivery address.

Customs & Import Duties
For international orders, you may encounter customs fees, import taxes, or VAT that vary depending on your country's regulations. Be aware that such charges are the customer's responsibility, and we encourage you to be informed about your local customs policies.

Delayed or Missing Packages
If your order does not arrive within 15 business days or if there are any concerns, please contact us immediately with your order number. We will get on the issue right away to provide you with peace of mind regarding your order.

Questions?
Should you have any inquiries regarding your order or shipping processes, do not hesitate to reach out to us at senzorgx@gmail.com. Our team is ready to assist you with any questions, and we aim to respond within 24 hours!